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Kim Phoenix Support Desk

Get help with your questions

Knowledge Base

Before submitting a ticket, please see if you can find an answer to your question below.  If you still cannot find an answer or still run into problems, then please send a New Ticket so that we can help you out.  Thank you so much!

1.  Where do I access my downloads?

2.  I was able to download my products onto my hard drive, but I can’t extract them because I’m getting an error that the path is too long.  What do I do?

3.  Why do I have to login to get my downloads?

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